Returns & Refund Policy

At Lyngfjell, we take pride in offering high-quality, handmade clothing for babies and children. We want you to be completely happy with your purchase. Please read our returns policy below to familiarise yourself with the terms and conditions for returns and exchanges.

1. Return Period and Conditions

You have 14 days from the date of receiving your order to notify us of a return if the product has a manufacturing defect.

If you receive a product with a manufacturing defect, you may return it to us to receive 1) a free repair, or 2) a full refund. We will cover the return shipping costs in these cases.

2. Customised and Made-to-Order Clothing

We also offer clothing customised to your individual preferences. Please note that bespoke or specially made garments cannot be returned or refunded if they do not fit. This is because each garment is made to order and cannot be resold.

Please ensure that you have checked all measurements and requested adjustments carefully before placing your order to avoid any unwanted disappointment.

3. How to Return an Item

If you wish to return a product due to a manufacturing defect, please contact us at post@lyngfjell.no within 14 days of receiving your order.

We will then provide you with detailed instructions on how to return the item.

4. Return Shipping for Defective Products

If the item has a manufacturing defect, Lyngfjell will cover the return shipping costs.

We recommend using a tracked shipping service to ensure that the item reaches us safely.

5. Refunds or Repairs

For items returned due to manufacturing defects, we will offer either a free repair or a refund of the purchase price. In order to receive a refund due to a defect, you must return the item before you receive the refund.

If we repair the item, we will inform you of the expected turnaround time. All repairs related to manufacturing defects will be carried out at no cost to you.

6. Repairs Due to Wear and Tear

Garments that have been well-loved and worn over time can also be repaired. In these cases, the customer will be responsible for the repair costs and shipping.

If a garment is too worn to be repaired, we offer a discount code that can be used towards a future launch of new products.

7. Exceptions

Please note that we do not offer refunds on products without manufacturing defects, or on customised garments that do not fit, unless otherwise agreed in advance. You may return the item to Lyngfjell within 14 days og receiving the garment for a partial refund of 75%. You are responsible for shipping the item back to us, and we must receive the item before we can offer a refund.

All our garments are handmade to order. We truly appreciate your support of Lyngfjell and our craftsmanship. If you have any questions or need assistance, please don't hesitate to get in touch.

Thank you for supporting our small business and handmade craftsmanship!