Terms of service

Terms and Conditions of Purchase – Lyngfjell

These terms and conditions apply to all purchases made from Lyngfjell Kvåle, a small business specialising in handmade clothing for babies and children. By placing an order with us, you agree to these terms. Please read them carefully before completing your purchase.

1. Orders and Formation of Contract

  • When you place an order with us, we will send an order confirmation to the email address you have provided. This confirmation acknowledges that we have received your order. The purchase agreement is only considered binding once we dispatch the goods.

  • We reserve the right to reject orders if products are out of stock or if technical errors occur during the ordering process.

  • On occasion we will contact you regarding your order if we are unable to fulfill it to what is advertised on lyngfjell.no

2. Prices

  • Norway: All prices listed on Lyngfjell are in Norwegian Kroner (NOK) and include VAT.
    International: Price list on Lyngfjell reflect the country you are based in and do not include VAT. International orders must reach a threshold of 150euro in order to buy from Lyngfjell.

  • Shipping costs are additional and will be displayed at checkout before payment.

3. Payment

  • We offer several payment methods, including card payments and Vipps.

  • Payments are processed through a secure payment provider. We do not store your payment details.

4. Production Time

  • All our garments are handmade, and the usual production time is 1–4 weeks from confirmation of your order. Production times may vary depending on demand and the complexity of the order. During periods of heavy workload we may have longer than normal production times. We will stop accepting orders if our estimated production time exceeds 8 weeks.

  • Please be aware that production times may be extended due to delays in material deliveries or other unforeseen circumstances.

  • We will keep you updated on the progress of your order. If there are significant delays beyond the usual production time, we will inform you of the estimated delivery date.

5. Delivery

  • Norway: Delivery times may vary, but we aim to dispatch orders as quickly as possible.
    International: Delivery times may vary, but we aim to dispatch orders as quickly as possible.

  • Delays beyond our control, such as those caused by the shipping carrier, may affect delivery times.

  • International orders are likely to pay your country's VAT rate on collection of your parcel as well as any additional country specific import taxes. If you do not collect your parcel or pay the fees, it will be returned to Lyngfjell and you will not receive a refund unless there are exceptional circumstances.

6. Shipping and Delivery Costs

  • Shipping costs are added to the total order amount at checkout. Available shipping options and costs will be displayed during the ordering process.

  • We are not responsible for issues arising after dispatch, such as incorrect delivery addresses provided by the customer or parcels delivered to the wrong address by the carrier. In this instance, parcels will be returned to Lyngfjell and you will be contacted. You will then be responsible for any further postage fees.

7. Returns and Exchanges

  • Customers have a 14-day right of withdrawal on products with manufacturing defects. Specially customised products that do not fit cannot be returned unless the product itself is faulty. Please see our return policy.

  • Garments with manufacturing defects can be returned for free repairs within 14 days of receipt.

  • Well-loved garments that have become worn through use can also be repaired upon request. Repair costs are the customer's responsibility unless otherwise agreed. If a garment cannot be repaired due to wear and tear, we offer a discount code.

  • Lyngfjell covers return shipping costs for products with manufacturing defects.

Please see our Returns Policy for further information.

8. Product Descriptions and Customisation

  • We strive to provide accurate information for every product. However, slight variations in colour, size and design may occur compared to the images shown on our website.

  • Customised garments are made according to specifications provided by the customer. It is important that you carefully check all measurements and requested adjustments before placing your order. Customised garments cannot be returned if they do not fit.

9. Liability

  • Lyngfjell cannot be held responsible for damage resulting from improper use of our products.

  • We are also not responsible for delivery delays caused by circumstances beyond our control, such as weather conditions, strikes or issues with the shipping carrier.

10. Privacy

  • We take your privacy seriously. Any personal information we collect will only be used to process and fulfil your order and will not be shared with third parties without your consent, except where necessary to fulfil our legal obligations or process your order.

  • For further information, please read our Privacy Policy.

11. Changes to These Terms

  • We reserve the right to update these terms and conditions at any time. Any changes will take effect from the date they are published on our website. Changes will not affect purchases already completed.

12. Disputes

  • Any disputes arising in connection with purchases from Lyngfjell should first be resolved through dialogue between the customer and Lyngfjell.

  • If an agreement cannot be reached, the matter may be referred to the relevant Norwegian consumer dispute resolution body or competent court, in accordance with applicable Norwegian law.